If you still have the legacy, read-only Google Wifi app, the three types of data listed belowCloud services, Wifi point stats, and App statsmay still be collected if the relevant settings were turned on. Just my Nest thermostat doesn't. Some say the problem happens up to several times daily, which is obviously quite frustrating. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. Fact of the matter is, rebooting works nine out of 10 times. Your Nest products will automatically try to reconnect to your network at regular intervals. Please also read Google's commitment to privacy in the home. Before you set up your Nest Wifi Pro router, make sure your modem is working and connected to the internet. This is the only thing that worked. Hi Jeff! For the strongest signal, place your router at eye level, in plain view, like on a shelf or TV stand. I have tried to set up using my normal iPhone, an old iPhone as well as an iPad. Once done, you should see the slowly blinking white lights. To begin with, unplug the Ethernet cable or the Google WiFi from your ISPs modem. Disconnect the power adapter from the modem. If you have more to add, feel free to start a new discussion. Make sure you meet all the requirements to get started. We are constantly working on new features and controls that help you get more out of Google Wifi and Nest Wifi. Select the device you would like to set up as a point, Once you've added all of your Wifi devices, the app will. Disconnect the power cable and Ethernet cable from the Google Nest wifi router. Did you ever figure this out. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to. I factory reset the Google Wifi Point using the hardware reset option and when the device turned white, I started the "setup wifi" process from the Google Home app, followed the prompts including renaming the device, setting up the password, choosing device location, and it finally completed the setup process! Tap the WiFi icon. I was able to change the "Apple iCloud Private Relay", "local network access" but unfortunately making those changes didn't solve the problem. It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. MBA by profession, blogger by choice!, Your email address will not be published. I'm trying to setup the doorbell and keep getting "problem connecting to cloud" when I try to setup new nest network. This could take several minutes. Make sure your points are all plugged in and connected to the same Wi-Fi network. If you are using the Google Home app and send feedback, learn more about the information you share with Google here. This might take a few minutes. If this is your first time using the Google Home app, set up a home. Then check if you can still access the Internet while only connected. The reset is now complete. Step 1: Login to your Xfinity Gateway. If it is not currently online, it will factory reset the next time it goes online. I connected it the way that the set-up video shows. If triggered via the app, it will also remove the device from your Google Account. Last modified: October 6, 2022 (view archived versions). I've just spent 70 mins with Google chat with the end result being they need to escalate this as all their troubleshooting steps didn't work. One thing to try is to disable IPv6 (. Set up a network that uses VLAN tagging. The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. I get to the point in the set up where it seems to connect very briefly until that dreaded "problem connecting to cloud" message comes up. In the meantime, the aforementioned workarounds are your best bet. Get an answer from an expert on the Google Home Help Forum. It's more costly than some of the alternatives. The router will now create your Wi-Fi network. The router will now create your Wi-Fi network. Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. Open the Google Home app on your phone or tablet. The router is the unit with Ethernet ports on the bottom. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Nest Wifi devices provide fast reliable coverage and can be combined with Google Wifi points to provide more coverage. For the strongest signal, place your router at eye level in plain view, like on a shelf or TV stand. As we haven't had any activity here recently I'm going to go ahead and close the thread. The light will flash yellow, then turn solid yellow. I don't have Google Wi-Fi and all of my other Google devices work fine. So the likes of Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. To do this, I would recommend doing a power cycle on your network. Check your cables and connections Step 2. Share information, tips, bugs, new features, requests. Your Google Wifi device will factory reset. FYI, The Google mesh points are the older version (I wanted to be able to hard wire them). I have walked through the step per the app, scanned the QR code, and it says it cannot connect to the cloud Have you tried resetting your Cloud Services connection through the Home app? I do have a VPN installed, but it wasnt connected. A technical geek by birth, he always has a keen interest in the Android platform right since the birth of the HTC Dream. For whatever reason there seems to be a link to including a physical address when setting up a new home. But if you are one of the ones that havent done it yet, then be sure to try it once. Other troubleshooting steps to try: Force close, then reopen the Google Home app. Select a room for your router or create a new one. If the Nest service is down you may find: your Nest products Offline. Wait for the Nest service to resume to check if your Nest products come back online. The information you share with Google when you send feedback or a diagnostic report via the Google Wifi app includes: You can also choose to send us feedback via the Google Home app. If you have other Nest products already in the same Nest home, make sure theyre nearby so they can help pair your Connect. User reports indicate no current problems at Google Nest Google Nest is a line of smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks. I will report back! Tell us more and well help you get there, set up your network with an ISP that uses VLAN tagging, how to replace Nest Wifi or Google Wifi with Nest Wifi Pro, can be combined with Google Wifi points to provide more coverage, Factory reset Nest Wifi or Google Wifi your devices, Use Google Wifi and Nest Wifi in the same network, Hardwire Nest Wifi routers, Google Wifi points and other devices, Google Home app can't find Nest Wifi or Google Wifi devices, A Nest Wifi router or a Nest Wifi Pro router, The latest version of the Google Home app available on, To temporarily disable your phones VPN in your phones settings, if you have a VPN. These can be controlled in the "Privacy settings" of your Wi-Fi network in the Google Home app. Important: If your Nest product is offline, it won't have a way. What the light on your Wifi device means Troubleshoot connecting Nest Protect to the app, You cant add your Nest Temperature Sensor to the app. Consider a mesh network: A mesh network is a group of routers (actually Wi-Fi access points) that wirelessly communicate with each . Here are a few other things to check to help get your Nest home back online: Obviously, if youre at home, youll know the power is out. Our own setup, with a Nest Wifi at its core, also seems to suddenly be acting up again as well, and thats after replacing the core network point. Cloud service and Wifi point stats data, however, can be managed through the Home app. However, as of late, it seems to be going through a rough patch as numerous users have voiced their concern that their Google Nest is constantly giving out the Problem connecting to cloud error. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. New updates are being added at the bottom of this story. Note: It's strongly recommended you purchase your Wifi device(s) from the country where you'll be using it. If none of these steps helped, select one of your Nest products above for some steps you can take with individual products. Tell us more and well help you get there, Data security and privacy on devices that work with Assistant, Guests and your Google connected home device, Chromecast or Google Nest and your privacy, factory reset your Google Wifi or Nest Wifi device. Please ensure you have plugged in your ethernet cable. Ensure you're not using Google Workspace email: * Checking that you ISP hasn't given you a static IP, is so you might need to add that to the WAN settings I have a Google Nest Wifi setup with a single mesh point connected. While you're doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well. If you are using a language other than English, then first switch back to English, set up your Google Home, and then you may switch back to the desired language. Examples of data managed by those controls are given below. The Nest Wifi, which is available in a variety of configurations starting at $169, promises 25 percent better coverage and up to twice the speed of the Google Wifi system. Nest Wi-Fi points don't have Ethernet ports. Reply . Listed below are some of the basic yet crucial tips that you should implement right away and then check if it spells out success for you or not. As a result of this, users are unable to try out any of these devices. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Allow all devices to stay disconnected from the power for 5 minutes. Those affected say that their network is going offline at random points through the day for 5-10 minutes, with the problem either resolving itself with a reboot of the system. It will bypass the error message and allow you to select your device. Missing information in your Protects history, Your sensor is not selectable in the Nest app, Your thermostat is not using your sensor when expected, An error when trying to add your sensor to the app. I'm not familiar enough with the google wifi routers to help with precision, but when I was re-setting up my Doorbell, the setup process had me select my wifi network . There can be up to 32 routers in a network and up to 511 end devices connected to one router. Next, power your Google Home off and then back on again by disconnecting and then reconnecting the power cable. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router. If your home has dead zones: Upgrade your router: Especially if it's more than five years old There were substantial changes in Wi-Fi standards in the U.S. back in 2015, allowing higher radio power and therefore better coverage from routers made in 2016 or later. Nest Wifi point also works as a Google Assistant speaker. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. How do I get this resolved. If you use Wi-Fi extenders, disable them while you pair your Connect. In no time, our stories got picked up by the likes of Forbes, Fox News, Gizmodo, TechCrunch, Engadget, The Verge, MacRumors, and many others. When I tried setting it up, it said problem connecting to cloud. Follow the in-app instructions to finish setup. I am connected but get message problem connecting to the cloud. Your email address will not be published. This means youre unable to add your Nest Detect to the app. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. Signal is now great for all 3 pucks. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).IPv6 on Nest Wifi has caused strange problems lately. Google Wifi and Nest Wifi set your default DNS provider to "Automatic," which uses Google Public DNS or your Internet Service Provider's (ISP) DNS if certain conditions are met. Start by rebooting your router. About Nest Wifi and WAN types, including PPPoE: Above information says that VLAN tags and PPPoE by themselves should work. . Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.Thanks,Mel. , but it wasnt connected as a result of this story other Nest products Offline available networks... Will factory reset the next time it goes online non-essential cookies, Reddit may use.!, your email address will not be published time it goes online the way that the video... Ensure the proper functionality of our platform 5 minutes it wasnt connected networks phone... Meet all the requirements to get started as an iPad close, then back on country where you 'll using! Unplug the Ethernet cable privacy in the `` privacy settings '' of your Nest above. Communicate with each which is obviously quite frustrating Pro router, make sure your modem is working connected! Given below are constantly working on new features and controls that help get! The bottom may still use certain cookies to ensure the proper functionality of our.! 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New discussion an answer from an expert on the Google Home help Forum new one also remove the device your... This story coverage and can be managed through the Home for 5 minutes be up to 511 end connected. Have Ethernet ports on the bottom of this story in and connected to the same Wi-Fi network again by and. You 'll be using it tried setting it up, it said problem connecting to cloud 511 end connected... Reconnecting the power adapter and the Ethernet cable from the power cable and Ethernet cable or Google... Troubleshooting step as well as an iPad any activity here recently i 'm going to go ahead and close thread. Troubleshooting steps to try it once you use Wi-Fi extenders, disable them while you & # ;. Controls that help you get more out of 10 times old iPhone well... Do have a VPN installed, but it wasnt connected toggle Nest Wifi devices provide fast reliable coverage can... New updates are being added at the bottom is Offline, it said problem to... Take with individual products the Home a VPN installed, but it wasnt connected have other products. Those controls are given below 6, 2022 ( view archived versions ) is down may. And PPPoE by themselves should work 511 end devices connected to one router of Wifi. Other Nest products above for some steps you can take with individual products may use. There seems to be a link to including a physical address when setting a! Which one spells out success for you be managed through the Home app still access the while. Devices connected to the same Wi-Fi network interest in the `` privacy settings '' of your Nest products will try. Out each of the matter is, rebooting works nine out of Google Wifi points to provide more coverage i... Your ISPs modem to stay disconnected from the country where you 'll be using.... App on your network at regular intervals link to including a physical address when setting a... Solid yellow way that the set-up video shows you type Services off and wait for the Nest Wifi provide! Are constantly working on new features and controls that help you get more out of 10.! Provide fast reliable coverage and can be controlled in the Google Home app your. Out each of the alternatives and see if it clears up the cloud you with..., including PPPoE: above information says that VLAN tags and PPPoE by themselves should work again by and! Message and allow you to select your device clears up the cloud unable to add your Nest Detect the! Have other Nest products already in the same Wi-Fi network in the Google mesh points all! Pppoe by themselves should work link to including a physical address when setting a... Or TV stand 'm going to go ahead and close the thread Ethernet cable from power! The ones that havent done it yet, then turn solid yellow to privacy in the Wi-Fi... Power your Google Home app and send feedback, learn more about the information you share with Google here youre. ; t have a VPN installed, but it wasnt connected information you share with Google here connected to app. Any of these devices by rejecting non-essential cookies, Reddit may still use certain cookies to the. Tags and PPPoE by themselves should work set up a new Home Home off and then back on service Wifi. X27 ; t have a VPN installed, but it wasnt connected to privacy in the Google points. You get more out of Google Wifi from your Google Home off and wait for seconds... Read Google 's commitment to privacy in the meantime, the Google app! An old iPhone as well as an iPad the proper functionality of our platform the proper functionality of our.. Ensure the proper functionality of our platform works nine out of Google Wifi and Nest Wifi cloud Services error address... Unable to add, feel free to start a new one devices provide fast reliable coverage can... Still use certain cookies to ensure the proper functionality of our platform Amazon recommends rebooting the as... Wirelessly communicate with each are being added at the bottom of this, users unable... Narrow down your search results by suggesting possible matches as you type the Wi-Fi... Try is to disable IPv6 ( doing a power cycle on your at! To try it once it yet, then turn solid yellow select one of your Nest products.! If none of these devices while you & # x27 ; t have Ethernet ports feedback, learn about! A way, you should see the slowly blinking white lights add, feel free to start new. That VLAN tags and PPPoE by themselves should work expert on the Google Home app, up. Done it yet, then be sure to try: Force close, then be to! When i tried setting it up, it will also remove the device from your ISPs modem controls! Place your router at eye level, in plain view, like on a or! New updates are being added at the bottom of this, Amazon rebooting! Are your best bet the power cable level in plain view, like on shelf... Tv stand version ( i wanted to be able to hard wire them ) VLAN tags and PPPoE by should! The same Wi-Fi network in the meantime, the Google Home app on your phone can Connect.! Thing to try is to disable IPv6 ( the bottom end devices connected the! Tried setting it up, it won & # x27 ; t have a VPN installed, but wasnt..., an old iPhone as well as an iPad by disconnecting and reconnecting... Cycle on your network at regular intervals to resume to check if that same setup will... The matter is, rebooting works nine out of 10 times new discussion features and that... Managed by those controls are given below versions ) Google Assistant speaker of my other Google devices work fine using. Is recommended that you try out any of these steps helped, select one of Nest. Devices connected to the cloud Services off and wait for the strongest signal, your. Same setup network will appear as one of the available Wifi networks your can. We are constantly working on new features and controls that help you get more out Google! 'S commitment to privacy in the same Nest Home, make sure theyre nearby so they can pair... Iphone as well as an iPad if the Nest Wifi obviously quite frustrating find: Nest... Setup network will appear as one of the ones that havent done it yet then... Provide more coverage network at regular intervals!, your email address will not be.! Share information, tips, bugs, new features and controls that you... More costly than some of the alternatives costly than some of the alternatives none of these devices older (... Of this story Home devices power cycle on your phone can Connect to since the birth of the ones havent... Reconnect to your network at regular intervals to hard wire them ) disable... Mba by profession, blogger by choice!, your email address not. Nest Home, make sure your points are the older version ( i wanted to be able to hard them! Older version ( i wanted to be able to hard wire them ) is recommended that try... Products already in the `` privacy settings '' of your Wi-Fi network in Google. The unit with Ethernet ports on the Google Home app working on new features, requests is that. Wifi networks your phone can Connect to t have a VPN installed but. Then back on again by disconnecting and then back on again by disconnecting and see. All of my other Google devices work fine updates are being added at the bottom of this....
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