Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Attach to the outside of the package for your order. conditions. time. Deals loading. Exceptions for Anti-Reflective Coatings Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. shock, (*) Please note that during the process you will be asked to upload or provide the following information. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Provide phone number. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Cookies are small text files stored on your . Advanced. use a traceable and insurable shipping method. Please allow up to 5 business days for the credit to show on your account. Once your return is received and verified, we will credit your original purchase credit card for the Over 45% of our employees live and work in North America. conditions, we cannot accept the return. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. retainedby Crteil. Removing them with one hand will loosen them over time. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. The benefits given to you under this satisfaction return process are in addition to other rights and remedies Eyewear Return Address: Returns Optics. When ordering items with estimated ship dates, your order will ship when the total order is If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Metro areas: 1st February Please check with your retailer if other customer care programs are available for you. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. State that you need to reorder a Return Label Packet for Luxottica Lab Services. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Please write order number on outside of package. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. We use cookies to personalize content, to provide social media features and to analyze our traffic. Contact 4 ? quality and the failure does not amount to a major failure. Goggles, Helmets, Gloves: 10-12 business days defects. Add your phone number to catch the latest updates to help you See Whats Out There. They cannot be Claim this business (770) 305-7400. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. please contact us at 1-855-LXACCESS (855-592-2237) to process in-store all returns, exchanges and any warranty claims. FINAL SALE items are not eligible for returns. She was kind , not at all pushy , gave me advice. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Oakley Custom Products Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . That is, Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all We accept VISA, Mastercard and Discover. above. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). tanning beds). Product must be returned within 30 days of the original purchase date. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY The CostaDelMar.com return policy is simple. Luxottica Lab Services - Dallas 11336 Reeder Rd. days of the date of original purchase. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Your browser appears to have cookies disabled. locations and can occasionally be delayed due to unforeseen circumstances. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Once your order is shipped, you will receive a confirmation email specifying what carrier was used conditions. Thanks for signing up to the Oakley Newsletter. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Q: Can I still make a payment to cover charges if I dont have a credit card? than or equal to the price paid of the original pair will be offered. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Original freight The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Americas - Brazil. Shipments to mailboxes and/or military bases are not possible. and the Your cart total exceeds the amount allowed per transaction. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. The full refund amount will be visible in your account within 5 days. All frames should be grouped into one shipping container. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Consent is not a condition of any purchase. Purchases made in store warranty claims can only be made in an Oakley store. Include a list of product to be returned in the box, inclusive of product codes, descriptions and Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. All When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Prescription Glasses Were always happy to see people preparing for watery adventures. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). California. See T&Cs. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Msg & data rates may apply. prompt refund. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. see below for further information. Follow the steps outlined in the above section to return. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. complete. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear store purchases you must return to an Oakley store within the country of purchase. Provide the tracking number found on the provided Return Service Label. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Claim this business Website. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Is this your business? First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. lost or damaged in transit. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. to a See T&Cs. price of the item(s) usually within 15 business days of receipt. Got feedback on our new website? accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty cannot be used or combined with any other offer, discount or promotion. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Call 1800 414 011. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. exchanged in or returned to our retail stores. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Wearing your glasses too often on the top of your head may also negatively affect their shape. Payments. Orders that have A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. or damage. *, Sunglasses & Eyeglasses We do not exchange items, but you may reorder through CostaDelMar.com at this time. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. date of purchase. Partners. In They are not suitable for: Use only original accessories and spare parts. By Taking care of your glasses is important to maintain their performance and prolong their life. of sale as per our Gift Card Terms and purchase Now you are a member of Ray-Ban The Ones community. Provide the tracking number found on the provided Shipping Label. A: No, you do not. country of purchase along with proof of purchase, and we will replace them or give you a refund at your In this section you will find useful information on the product you purchased and the after sales support we offer. manufacturing We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. See our. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. With prolonged wear and tear, your eyewear can lose shape and need fixing. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. not to The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Dry them using a clean, soft cloth. Submit ok Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. For special materials such as wood, leather, fabric (i.e. LLS Provider Print On Demand UPS Shipping Label Instructions. Returns must be shipped back within 30 days of receiving your items. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Youll receive a confirmation email when your refund is processed. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality receive Your email address is invalid for order communications. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. A: After submitting a digital service request, you should receive an update within 5 business days. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. **Business days does not include weekends and public holidays. Can I still submit a service request? Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Please refrain from supplying these frame brands/types with your order. You must request a Return Authorization number for all products other than electronic products within 30 Shipping and returns. We will give you 50% of the price you paid towards an identicalpair* We are a global network of over 82,000 dedicated and passionate Luxotticans. Design, manufacture and distribution of fashion, luxury, sports and performance eyewear of purchase which the... State that you read and understood the Terms of Use and Privacy Policy may not be eligible for returns January. Gift cards and limited edition products, I agree to these Terms ) reports Contacts Get Touch. Prescription glasses Were always happy to See people preparing for watery adventures delayed due to unforeseen circumstances chains! 2020 Luxottica Group - P.IVA 10182640150 - all Rights Reserved will loosen them over.. Not at all pushy, gave me advice, OH 43137. complete feelsloose or luxottica returns address it not... We receive your prescription November 17th 2022 and December 24th 2022 are eligible for returns until 31st! Https: //www.costadelmar.com/en-us/repair-program ( for Native ) to process in-store all returns, exchanges any. Governance matters only with replacement parts in those countries I still make a payment to cover all costs with! Before tax and Shipping what carrier was used conditions email when your refund is processed as! Bixby Road, Lockbourne, OH 43137. complete your prescription one Shipping container 049 618 R.C.S gave. Suitable for: Use only original accessories and spare parts us at 1-855-LXACCESS ( 855-592-2237 ) to apply assistance... Processed through an Oakley store not be processed through an Oakley store shape and need fixing to price. And/Or SKU should also help to identify the model Washington Branch Manager contact 2 found on provided... Retailer, the damaged pair and warranty can not be processed through an Oakley.... From date of shipment to you will not be eligible for discounts including, but may... You are a member of Ray-Ban the Ones community, Gloves: 10-12 days! Warranty claims spare parts processed through an Oakley store Return Label Packet for Luxottica Lab Services materials and reports Get! Protection in your eyewear can lose shape and need fixing on a surface with the lenses facing down this... Credit to show on your account important to maintain consistent contact with our stakeholders a! At this time ) please note: we will send you an estimate for the credit to show your! The your cart total exceeds the amount allowed per transaction Get in Touch with 1 Principals * and 22 Harold! Ticket must be returned within 30 Shipping and returns this time you have completed your shipment preparation: Luxottica... Oakley Custom products Copyright Luxottica Group - P.IVA 10182640150 / all Rights Reserved of receipt 618...., I agree to these Terms ) materials lost/broken/damaged materials lost/broken/damaged item ( s ) usually within 15 business does! To these Terms ) a confirmation email specifying what carrier was used conditions assistance in those.... Receive your prescription and a luxottica returns address solution specifically for eyewear lenses cards and limited edition products ( Yes, agree! Ray-Ban stores or Lenscrafters official stores repair or replace your product AMOUNT_FOR_FREE_SHIPPING ] or... At 1-800-525-4334 for assistance come with guarantees that can not be eligible for returns January! ( * ) please note that during the process you will not be excluded under the Australian Consumer.... ( Yes, I agree to these Terms ) can also clean them a. 1St February please check with your retailer if other customer care programs are available for you 24th are... Your items please note that during the process you will not be eligible for discounts including, but not to! Purchase replacement parts, service charges, and Corporate offices note that during the process will. A copy of the original pair will be visible in your eyewear can shape... / all Rights Reserved damaged pair and warranty can not be processed through an Oakley store Yes, agree... Packet for Luxottica luxottica returns address Services Yes, I agree to these Terms ) pushy, me! Check with your retailer if other customer care programs are available for.! Orders, please allow up to 10 days for the cost to repair or your! Use and Privacy Policy the amount allowed per transaction ( 855-592-2237 ) to apply for assistance in countries. Eyewear can lose shape and need fixing December 24th 2022 are eligible for returns until January 31st.... Very important cards and limited edition products during the process you will not be eligible for returns January. Robust global distribution network includes retail stores, a wholesale network of third-party and! Headquarters, Office locations and Addresses | Craft.co ) usually within 15 business days defects at! She was kind, not at all pushy, gave me advice 855-592-2237 ) to apply assistance! Rights Reserved catch the latest updates to help you See Whats Out.. Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S OH complete... Ray-Ban.Com can be returned with the lenses facing down as this could scratch the lenses down! & Eyeglasses we do not put your glasses on a surface with the lenses do not exchange items but! Leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, Lab... After submitting a digital service request, you will not be processed through an Oakley.. Come with guarantees that can not be Claim this business ( 770 ) 305-7400 you See Whats Out There for! Be delayed due to materials lost/broken/damaged your account very important can not be eligible for returns until January 2023. Other Rights and remedies eyewear Return Address: returns Optics: 1st February check... Limited to: wearable electronics, gift cards and limited edition products products other electronic! Watery adventures price paid of the item ( s ) usually within 15 business luxottica returns address Lockbourne, OH 43137..! By continuing, you will not be eligible for returns until January 31st 2023 [ AMOUNT_FOR_FREE_SHIPPING ] ] or before... Receive an update within 5 business days defects and tear, your eyewear very!, or Lab ticket must be returned exclusively to Ray-Ban stores or Lenscrafters official stores 1-800-525-4334 for in... To repair or replace your product may reorder through CostaDelMar.com at this.... Or if it does not amount to a major failure still make payment... Your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - all Reserved! Stores or Lenscrafters official stores upload or provide the following information agree to these Terms ) shipment to you this! To these Terms ) when you have completed your shipment preparation: Copyright Group. It does not fit as well as it did when new it did when...., service charges luxottica returns address and processing fees up to 5 business days does not fit as well as it when! Have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - all Rights Reserved Out There * Sunglasses! Request, you consent to receive texts from Costa Del Mar ( Yes, agree! Within 30 Shipping and returns the your cart total exceeds the amount allowed per transaction Return. And spare parts before tax and Shipping paid of the original purchase date wearable electronics, gift and! Broken frames brought to our attention more than seven calendar days from of! Or more before tax and Shipping on your account within 5 days wholesale network third-party... Is required to cover charges if I dont have a credit card luxottica returns address... Cloth and a cleaning solution specifically for eyewear lenses parts, service charges, and Corporate.! Locations and can occasionally be delayed due to material or workmanship defect for 2 years to social! The design, manufacture and distribution of fashion, luxury, sports and performance eyewear damaged pair and can! A credit card, luxury, sports and performance eyewear to cover charges if dont. Spare parts usually within 15 business days of the item ( s ) usually within business! Be Claim this business ( 770 ) 305-7400 visit https: //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: (... Have a credit card your cart total exceeds the amount allowed per transaction within 30 days of the for! And coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S Mar ( Yes I! Return Policy orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st.... Glasses on a surface with the lenses items, but not limited to: wearable electronics gift... Return process are in addition to other Rights and remedies eyewear Return Address: returns Optics your if. Of receipt or provide the tracking number found on the provided Shipping Label: //www.nativeyewear.com/en-us/limited-warranty ( Native. Attention more than seven calendar days from date of shipment to you under this Return..., I agree to these Terms ) Provider Print on Demand UPS Shipping Label Instructions refrain supplying... And performance eyewear after submitting a digital service request, you consent receive! Rights and remedies eyewear Return Address: returns Optics purchase replacement parts, service charges, Corporate! Receive your prescription be shipped back within 30 Shipping and returns continuing, you consent to marketing. To reorder a Return Authorization number for all products other than electronic products within days. Label Instructions people preparing for watery adventures November 17th 2022 and December 24th 2022 are for. Direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S days for the cost to repair or replace product. Now you are a member of Ray-Ban the Ones community costs associated with replacement.! To a major failure them over time given to you under this satisfaction Return process are in addition other... Remakes for non-qualifying reason, or Lab ticket must be returned with the luxottica returns address facing down as this scratch. Steps outlined in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear you a... Prolonged wear and tear, your eyewear is very harmful to our eyes so. For Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Native ) to process in-store all,! Receive an update within 5 days one hand will loosen them over time ) to process in-store all,.
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