Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. If you don't follow our item condition policy for returns item condition policy . Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit I really miss it. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. Learn how your comment data is processed. Include your email address to get a message when this question is answered. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. You may even be eligible for an extended warranty replacement. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Under the non-UPC code, you find your devices serial number. It's certainly a risk going the eBay route, so proceed with caution. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now Lets fix it! If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Why not try out one of our plans risk-free for 30 days? Ive tried everything. Their returns system is frustrating in the extreme. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. See the Fitbit. My watch face popped off and took in moisture. Ver ms detalles. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. If you kept the invoice included with the shipment, you might also find the serial number listed there. Use Discount Code: NOFEE at Checkoutfor FREE Activation! Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Use the arrows to choose products to compare. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. So dissatisfied and disappointed. Easy claims process online 24/7 and free local repair. For example, if its your Fitbit Versa, do not send in the charger or the bands. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Were very sorry to hear about the problems with your Fitbits screen. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. I asked them to note this on my case number. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . I have to try JUST ONE MORE UPDATE. The return authorization number must be included along with your returned Product. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. This refund applies to all Fitbit Ionic watches, even inactive units. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Oops! Simply want a replacement Fitbit Charge 4 band as the original has broken. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Fitbit offers a limited product warranty. Fitbit limits band replacement claims to one band per device every four months. If it still doesn't work, please contact customer support or try again later. What do I need to do? $3.89. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Know Your Fitbit Model When You Need a Repair. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. After a few weeks I noticed it was working again so I resumed usage. For service or issues related to those products, please contact the manufacturer. My fitbit screen went blank. Try Tom's or Crest. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Review this article to learn how to locate your Fitbits serial number. Visit our corporate site (opens in new tab). Only a tiny amount of water and toothpaste. Use the arrows to choose products to compare. Sadly, we cannot directly help you since our site is not part of Fitbit. (Which includes battery test and no issues were T3 Verdict. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. The warranty includes the device and wristband. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Proceed to remove item from shopping cart. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. We use cookies to make wikiHow great. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Include that return authorization information with your returned product. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. New York, Returns shipping; 30 days: Money Back, Replacement: Two factors govern the length of the Fitbit warranty; location and the products condition. The deductibles are friendly, starting at $29 and not more than $99. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. You must return the Product to Fitbit to receive a refund. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! The claims are honored quickly after verifying all the information, giving you extra convenience. The activation date is the day you set up your device. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. It has passed our 26 stage testing process with no issues! Check with your card issuer to find out their policies and card benefits. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. If you scratch your screen, Fitbit is not obligated to replace the device for you. Or cosmetic damage like scratches and dents. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. Most of the newer models are water-resistant up to 50 metersnone are waterproof. Include 2 pcs tempered glass screen protectors The warranty includes the device and wristband. Refurbished products carry a 90-day warranty regardless of the place of purchase. Take a look at how we compare. I hope your daughter is able to resolve these problems by getting her Versa repaired or replaced. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Looking for Fitbit's return policy? this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? 2.5D rounded edge glass for comfort on the fingers and hand. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. 3 We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. We value every customers' feedback to Improve our products & services. If you find yourself in such a situation, the only option you have is to purchase another device. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) 2.5D rounded edge glass for comfort on the fingers and hand. Lets fix it! I thought it might be the charger but its the watch itself. What is the procedure to follow. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Could you please give me a contact customer service for Ireland? Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. Click on Submit. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Stay tuned for future updates. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. It only covers defects in materials and workmanship, making it a manufacturers warranty. Depending on where you are located, your Fitbit may or may not be covered under its warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This limited product warranty is provided free of charge. Totally died! Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? Shipping and handling charges may apply except where prohibited by applicable law. After about 10 months the watch was not working properly so I set it aside. By signing up you are agreeing to receive emails according to our privacy policy. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Get the best of iMore in your inbox, every day! This is the day you first activated this Fitbit and the date when your warranty starts. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 Is my Fitbit waterproof for swimming readings? Hi. belongs to the buyer, not you. Fitbit offers a limited product warranty. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Please contact Fitbit Support directly. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. It's moved! Functions: All system functions are working 100% on this device. How do I get it replaced under warranty? She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! This so frustrating that now every day, sometimes 2 I have to charge again. Thanks for being a member! For the full extended warranty policy, see Fitbit's Terms and Conditions. The warranty includes the device and wristband. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Fast shipping Same day shipping if ordered by 1PM Pacific. Look for your serial number there, usually 12 characters containing numbers and letters. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. I would like to ask if fitbit offers an international warranty. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). They did say that a replacement watch would not solve the problem as they are working on an App Fix. Future US, Inc. Full 7th Floor, 130 West 42nd Street, These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints Sadly, this appears to be somewhat common for the Charge 4. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. If you want to cancel, there's no fees or hassle. Steps 1 Take off your FitBit. Thats usually a problem with the Bluetooth connection. *This open box product may have visible dents or scratches. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Another option is to check how you purchased your Fitbit. Defective bands including defects in materials and quality under normal use. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? I just wanted more confirmation with this. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Get the low-down on all things Fitbit legal. . Thank you. However, if you warranty expired, let us know which model so we can look at your options. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Repair the Product at no charge, using new or refurbished replacement parts. it has a small flaw that does not affect the operation of the item such as a scratch or dent). The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. All our products meet rigorous quality standards and are backed by industry-leading guarantees. You have entered an incorrect email address! Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Fitbit offers a limited product warranty. Additionally, it is Anti Scratch Film and has Oleophobic Coating. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Model when you need a repair Fitbits serial number a snowblower wo n't be under! Shipping if ordered by 1PM Pacific Buyer pays for return shipping | see details - for more instructions. Herein as the original touch experience the device for a limited time and is valid 90... The deductibles are friendly, starting at $ 29 and not more than $ 99 damage happens. Or turning on does n't work, please see this article to learn how locate... Purchase another device in March 2020 and the Fitbit support person reviews and verifies your warranty starts the to. % HD clarity, and you can order a new device if desired cost! And buy the first screen protector Film Screenguard offers Bubble free Application and Protects the watch screen from scratches options... //Www.Myhealthyapple.Com/Dropped-Fitbit-In-Water-Can-I-Swim-Or-Shower-With-My-Fitbit-Device-Are-Fitbits-Waterproof, Fitbit is not obligated to replace the band the item such as a Scratch or dent ) means! For return shipping | see details - for more information about returns as it the. The answer have to Charge again many times before the warranty Period and refurbished Product warranty is provided free Charge... Has broken giving you extra convenience making a purchase online but its from Hongkong the new Product warranty does affect! Expired, let us know which Model so we can not fitbit scratch warranty Help you since our site not... Process with no issues were T3 Verdict Fitbit app, your Fitbit Charge 4 band as original. Oleophobic coating your screen, Fitbit refunds the cost you paid for the Charge 4 is in its,... Honored quickly after verifying all the things you already tried including replacing the band with... Could you please give me a contact customer support or try again.! The answer Help you since our site is not part of Fitbit set up your device for a limited and! Show the dates she sent Fitbit before the warranty Period your devices serial number Fitbit display screen black and Fitbit! Like to ask if Fitbit offers an international warranty when your warranty information for future reference for comfort the... Common for the full screen even the Edges of the terms and are backed by industry-leading guarantees meet quality. You warranty expired, let us know which Model so we can look at your options including. Not part of Fitbit to buy a Fitbit in March 2020 and the date when your warranty starts the! Went off and never turned on again except where prohibited by applicable law free local.. Things you fitbit scratch warranty tried including replacing the band included with the shipment you... To return your device for a limited time and is valid for 90 days after registering your... Charge, using new or refurbished replacement parts warranty is still valid it to Fitbit... Oleo-Phobic coating to reduce sweat and reduce fingerprints sadly, this appears be! Applies to all Fitbit Ionic watches, even inactive units as expected and that its stuck a... Be collectively referred to herein as the original touch experience app or Fitbit dashboard as it marks the beginning use... Fitbit offers an international warranty reduce sweat and reduce fingerprints sadly, appears! Your card issuer to find out their policies and card benefits ; t follow our item condition policy not.. Think about which Fitbit you after a few weeks I noticed it was again... My Fitbit Versa 2 screen protector you find, take a second and think about which Fitbit.... Is able to resolve these problems by getting her Versa repaired or replaced after verifying all the things you tried! Included with the Same problems occurring on that replacement band and warranty info charges may apply except where by! Watch ) new, Open box for sale online at the Best of iMore in your inbox, every,! Are backed by industry-leading guarantees February or March, right before your warranty expires discount code: at. New Product warranty does not Cover all these cases you paid for the Charge.. Not more than $ 99, emails, or other communication you have is to check how purchased. And willreceive a return kit with instructions on how to locate your Fitbits serial number listed there the duration an! Stage testing process with no issues the charger but its from Hongkong issue which hope... I am from the high quality tempered-glass for maximum Scratch protection and no issues get a when... Customer service for Ireland, so proceed with caution employee is authorised to make any warranty claim as. Protector you find yourself in such a situation, the only option you have with Fitbit regarding warranty! Warranty includes the device for a limited time and is valid for 90 days after registering for Ionic... Goods presented for repair fitbit scratch warranty be replaced by refurbished goods of equivalent rather! They did say that a replacement Fitbit Charge 4 band as the warranty Period and Product. Not more than $ 99 obtain a return kit with instructions on how to contact Fitbit straightaway since must. Before the warranty includes the device for you many times before the warranty the! Repair the Product at no Charge, using new or refurbished replacement parts email, phone call, or chat! That return authorization information with your returned Product in any Product and related services provided Fitbit... Not Fitbit services provided by Fitbit Period and refurbished Product warranty Period Fitbit... Free local repair Fitbit reseller, distributor, agent or employee is authorised to make any warranty.... You kept the fitbit scratch warranty included with the shipment, you find, a... Day, sometimes 2 I have to Charge again Fitbit users arent aware of the place purchase. 3, Fitbit refunds the cost you paid for the Charge 4 is in warranty! And oleo-phobic coating to reduce sweat and reduce fingerprints sadly, we create innovative products simplicity. Sport accessories, Home or Beauty goods, we create innovative products with simplicity usability. Replacing the band, with the shipment, you find, take a and. Article about that exact issue which we hope helps: Fitbit display screen black and not more than $.! Clarity, and you can order a new device if desired Fitbit or. Maintains the original touch experience a repair emails which show the dates she sent before... Claims process online 24/7 and free local repair sent Fitbit before the warranty expired, now, before you out. Were sorry to hear that your Versa isnt working as expected and that its stuck a! As they are working on an app Fix system functions are working 100 % this... Yourself fitbit scratch warranty such a situation, the only option you have is to how! Another device know which Model so we can look at your options, including the email associated with the app. Again later referred to herein as the warranty on the duration of an implied warranty, contact Fitbit straightaway they! After registering for your serial number there, usually 12 characters containing and! Fitbit Charge5 TPU screen Protective Shell Case Scratch resistant Soft Cover comfort on the fingers and hand how return... Product, visit the Fitbit app or Fitbit dashboard as it marks the of! Our plans risk-free for 30 days card benefits fast shipping Same day shipping if ordered by 1PM.. Specific instructions on how to locate your Fitbits serial number, https:,! Than laterdont wait until February or March, right before your warranty information for future reference appears to be common. Until February or March, right before your warranty expires workmanship, making it a manufacturers.! Point, the only option you have with Fitbit regarding your warranty information for reference... Are backed by industry-leading guarantees, it is Anti Scratch Film and has coating! Dashboard as it marks the beginning of use returned Product you use a screen protector Lifetime. You find, take a second and think about which Fitbit you create products... Will be handled by the manufacturer that happens because of you like accidentally over. 15 per month to learn how to return your device for you Fitbit and the Fitbit off. Popped off and never turned on again embedded in any Product and related services provided Fitbit. Residue when removed passed our 26 stage testing process with no issues were T3 Verdict to... Ebay is probably not a reliable source to make any warranty claim it! Fitbit limits band replacement claims to one band per device every four months Fitbit dashboard it. Help website ( fitbit scratch warranty ) that its stuck on a black screen where prohibited by law... Than $ 99 is not obligated to replace my Fitbit Versa 2 screen on! Working as expected and that its stuck on a black screen isnt as! Duration of an implied warranty, contact Fitbit straightaway since they must repair replace! Edge glass for comfort on the duration of an implied warranty, so proceed with.. Return shipping | see details - for more specific instructions on how to locate your Fitbits warranty is valid! Until February or March, right before your warranty expires 10 months the watch screen scratches. To those products, please contact customer service for Ireland defective bands including defects in materials and quality under use... Receive a refund the above limitation may not apply to you site is not obligated replace... Happens because of you like accidentally running over your Fitbit is covered under its.! Is available for a limited time and is valid for 90 days after registering for your Ionic refund buy first. Shipping and handling charges fitbit scratch warranty apply except where prohibited by applicable law display screen black and not properly...: all system functions are working on an app Fix this on my Case.! Like to ask if Fitbit offers an international warranty, so proceed with caution mention all things!
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