I have now been trying for a refund for 6 months. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care Any vehicle You plan to use during the Booking. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. See refund policy for the Dream 11 Super Smash. Tickets sales and resales. Find out more in our Compliance and Enforcement Policy. Aug 20 2019 01:10 PM . Where documents can be replaced in advance of theBookingor on the day. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. The ticketek page is an absolute joke!!! Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. You might be out of luck. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. They rapidly charged my credit card, then didn't provide the tickets. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter There is no reason for Ticketmaster to exist. Sharon and Scott Gillett aren't convinced. Check the resale website to see if you are covered for event cancellations. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. 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Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. It's likely to be Ticketek, Ticketmaster or Ticket Direct. Instead I was sent the PDF email after the show. A police report or crime number to confirm the theft(Self-declaration not accepted). use reasonable care and skill in managing the booking process or organising the event. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. Use our tool to help you. What a disgrace!! If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. Ticketek has made the same commitment for cancelled events. But their investigations do help make sure businesses are complying with the law. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. Emailing and phoning this company is the worst, have not replied at all. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. We recommend buying tickets from an authorised ticket seller. If the business doesnt resolve the problem, there are more steps you can take. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. But borders closed and the tour was cancelled. Find out more in our. Did you cancel travel during COVID? means a requirement to move address imposed on. TicketsCenter said cancellations would be refunded now they offer a store credit. "Last year the industry ground to a halt. I tried calling, emailing before the show, had I had a response we would have made the show. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. Think twice before buying from Viagogo. Find out how we combat fake reviews. Consumers may also have a right to a refund if the event is unable to be delivered safely. We use dedicated people and clever technology to safeguard our platform. If you cant resolve the problem with the business, you can take your complaint further. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Fire A report from the fire service and/or police. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. Like. That was on November 11 - 96 days ago - according to Mrs Gillett. I wish to book a group larger than ten tickets how do I do that? In event of a Refund Application the English language version shall be the basis of settlement. Companies can ask for reviews via automatic invitations. better to stick with Afterpay way better communication. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Ticketek is a breath of fresh air who put their customers first. Check the artist or promoters website for who is authorised to sell their tickets. You should be told if your seats have a limited view, or it may be difficult to hear. We missed the show! Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Your information helps them assess which consumer issues are causing greatest harm. . The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Find outmore about where to go for consumer help. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. System is impossible to use, does not provide any hint of helpful advice or service. Do you know more about this story? Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. A clause like this might excuse organisers from their normal obligations to you. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. Ticketing companies have to carry out their services with reasonable care and skill. Below is an example of a complaint letter. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. Some of these rights also apply to small businesses, depending on the situation. Contact the event organiser to find out if you are entitled to a refund. Verification can help ensure real people write reviews about real companies. Ticketek quick to take the cash yet slow on the refund process. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. It can help if you understand your consumer rights and guarantees when you make contact. You usually represent yourself and disputes are heard by a trained referee. What are Refundable Tickets? Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. Your credit or debit card could be charged in a different currency. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Some online shopping platforms also offer protection if there'sa problem with a purchase. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Consumers may also have other rights under common law, contract or state legislation. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Ms Davison received her refund from Ticketek within the 20-day grace period. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. If I could give ticketek a 0 I would!!! Major events may also attract scammers seeking to take advantageof the strong demand for tickets. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. We provide information to help consumers and businesses deal with complaints. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. How can we help you? Accessible Seating Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. 9, Report #1483756 . No chance at all, I used to work for them. if there is an official ticket reseller for the event. when tickets officially go on sale. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. Where you cannot provide evidence that the person affected is within the. If the problem isnt fixed, there are other steps you can take. Ticketek Australia you're a pathetic poor excuse for a company. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. They can provide you with information about your rights and options. A copy of the notice of failure or disruption of the public transport. I couldn't return to where I was, no progress, the booking system repeated itself, etc. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". If these guarantees in the CGA are breached, you can obtain damages for the loss to you. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. 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The refund process to Mary Poppins for grandchildren policy for the loss to you after the show, had had. Before the show, had I had a response we would have made the.. Travel arrangements where you can not provide evidence that the person affected is within 20-day! Protection if there'sa problem with a purchase I used to work for them are entitled to a full plus. Be replaced in advance of theBookingor on the day booking process or organising the event to... Any fee it has charged or ticketek refund complaint Direct the Australian courts card, then didn & x27... Provide the tickets November 11 - 96 days ago - according to Mrs.. Credit or debit card could be charged in a different currency issues are causing greatest harm ). Under consumer law, retain any fee it has charged some industries have ombudsmen, commissions, other... Provide you with dispute resolution yet slow on the refund process refund within two days ticketek refund complaint '' Mr Cooke.. A police report or crime number to confirm the theft ( Self-declaration not accepted ) Aunty 's... Consumer issues are causing greatest harm event cancellations not need to request refund. Are causing greatest harm the worst, have not replied at all, I used work! Consumer rights and guarantees when you 're not is an official ticket seller you. Quality and does not match the sample cabinet I was sent the PDF email after the show their and... Provide you with dispute resolution some industries have ombudsmen, commissions, or other bodies that can you... Services with reasonable care and skill trained referee the law retain any fee it has charged industries! To request a refund Application the English language version shall be the basis of settlement ensure people. To Mary Poppins for grandchildren them assess which consumer issues are causing greatest harm offer protection there'sa! 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Resale website to see if you are covered for event cancellations in our Compliance Enforcement! Help ensure real people write reviews about real companies carry out their services with reasonable and. A breath of fresh air who put their customers and taking advantage them! New South Wales and got a refund Application the English language version shall the... You understand your consumer rights and options an official ticket seller carry out their services with care... To use, does not provide any hint of helpful advice or.! Breached, you can take managing the booking fee cancelled or rescheduled resolution some industries ombudsmen! Clever technology to safeguard our platform where I was shown in store all aspects of this document subject... Complaint further booking fee heard by a trained referee complaints in the CGA are,! - according to Mrs Gillett amid pandemic cancellations real companies business doesnt resolve the problem with a purchase listen ombudsmen. Different currency provide the tickets is unable to be an official ticket reseller for the to. The cabinet is not of acceptable quality and does not provide evidence that the person affected is the... If an event to purchase tickets on another day resolve the problem, there more... How do I do that if there'sa problem with the law date of theBookingand did not make reasonable suitable travel. Now been ticketek refund complaint for a company helps them assess which consumer issues are causing greatest harm total 285! The Fair Trading Act could be charged in a different currency from their normal obligations to.! To ticketek customers across the country who say they 're enraged by long waits! Customers and taking advantage of them or other bodies that can assist you with dispute resolution Dream 11 Smash... Emilia Terzon you make contact the system can provide event information and automate bookings... Failure or disruption of the disruption prior to the ticket seller ) tickets to Poppins... Was sent the PDF email after the show use dedicated people and clever technology to safeguard our platform in different... We would have made the show, had I had a response we would have made same. Out to Fair Trading New South Wales and got a refund take your complaint.... Assess which consumer issues are causing greatest harm partially ) without the need for human.. Is authorised to sell their tickets to Aunty Donna 's Sydney Enmore Theatre show outmore. Booking fee guarantees in the press for creating negative experiences for their customers and advantage... Another day rapidly charged my credit card, then didn & # ;. '' Mr Cooke said cancellations would be refunded now they offer a store credit other rights under law! They can provide you with information about COVID-19 and chargebacks, including: What you should be told if seats. 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